Important FAQ for Clients Last update 2 days ago

Everything You Need to Know Before and After Joining Feork

Why should I use Feork instead of other platforms?

Feork is an experts-only global freelancing marketplace, providing top-tier freelancers in Development, Marketing, Design, and more—with 0% marketplace fees. We offer essential tools, ensure quality over quantity, provide fast support, accurate dispute resolution, and secure payments for a seamless experience.

What types of freelancers are available?

Feork specializes in Development, Marketing, and Design but also offers top experts in other fields, such as USA company setup specialists, tailored to your needs.

What is the quality of freelancers on Feork?

Feork offers expert freelancers who meet high standards, with a minimum $3000 income or 25 completed projects, ensuring top-quality work and reliability.

What are the fees for hiring a freelancer?

Feork charges 0% marketplace fees—you only pay the freelancer's rate with no extra costs.

Can I post a job or directly hire a freelancer?

Currently, Feork allows gig-based hiring only. Our job posting system is developed, but we plan to launch it in the near future.

What payment methods are supported?

Feork supports Stripe as the exclusive payment method, providing secure transactions through various options like credit/debit cards and digital wallets (Apple Pay, Google Pay).

Is my payment secure?

Yes, your payment is secure on Feork. We use Stripe, which offers industry-leading security features, including SSL encryption, two-factor authentication, and fraud protection.

What happens if I’m not satisfied with the work?

If you're not satisfied, you can request a revision. If still unsatisfied, you'll receive a refund.

How long does it take to find a freelancer?

Finding a freelancer on Feork is quick and easy. Depending on your project requirements, you can usually connect with the right freelancer within a few hours.

Can I hire for long-term or only short-term projects?

You can hire freelancers for both short-term and long-term projects, with a preference for long-term collaborations.

How does Feork ensure freelancer reliability and quality?

Feork ensures freelancer reliability and quality by requiring freelancers to apply with supporting documents, including profile, earning proofs, and ID verification. We thoroughly check these before allowing them to join the platform.

Is customer support available if I face issues?

Yes, Feork offers fast and responsive customer support to assist you with any issues you may face, ensuring a smooth experience throughout your project.

Do I need to communicate with freelancers, or does Feork manage the project?

You will need to communicate directly with freelancers to discuss project details, requirements, and revisions. Feork provides the platform and support but does not manage the project for you.

Does Feork offer refunds or dispute resolution?

Yes, Feork offers refunds and dispute resolution. If you're not satisfied with the work after the first revision, you can request a refund. In case of further issues, we assist in resolving disputes to ensure fairness.

Are there success stories from businesses using Feork?

Yes, Feork has success stories from businesses using the platform. With only 3 full-time employees, all of Feork's work is supported by freelancers from Feork, demonstrating the effectiveness and quality of the freelancers on the platform.

How do I hire a freelancer?

To hire a freelancer, navigate to the category you want, select the subcategory, and filter as needed. You can also search by keyword, but navigating through categories is the most efficient way.

What’s the best way to evaluate a freelancer’s profile?

Check their total earnings, projects completed, and portfolios, which showcase their expertise and experience.

How do I communicate with freelancers?

All communication with freelancers is done through Feork. We offer a great messaging option and also provide features like Zoom or Google Meet for more interactive discussions.

How do I manage payments and invoices?

You will pay upfront when placing the order. After you're satisfied with the work, you can release the payment to the freelancer. If no action is taken, the payment will be automatically released after 7 days.

Can I negotiate pricing with freelancers?

No, gig prices are fixed on Feork. Negotiation wastes time, and inexperienced negotiations can lead to losses.

What if my freelancer is unresponsive?

If your freelancer is unresponsive, contact us. If they can't complete the work, we will find an alternative freelancer to ensure your task is completed on time.

How do I track project progress?

Currently, you can only buy gigs for the first few months, but our project management feature is ready. Soon, you'll be able to track project progress, including seeing which tasks the freelancer is working on and when.

How do I request revisions?

You can request revisions by messaging the freelancer directly or, after delivery, using our revision request function. Alternatively, you can also create a dispute if you're not satisfied.

How do I leave a review for a freelancer?

To leave a review, go to the delivery page, where you'll find an easily visible option to submit your review.

What are the legal protections for my business and project?

Feork ensures legal protection by verifying freelancers’ identities, maintaining secure payments, and offering dispute resolution. You can also sign an NDA with freelancers to protect sensitive information, along with clear terms of service.

Can I invite a freelancer I know to Feork?

Yes, you can invite a freelancer you know. Simply share the platform, and they can apply to join, provided they meet our verification and quality standards.

What happens if my freelancer cancels the project?

If your freelancer cancels, the order amount will be added to your Feork account, and we will assist in finding a replacement freelancer to ensure your project is completed on time.

Are there any additional services Feork offers for businesses?

Yes, Feork is building various tools to help your business. You can check these tools by visiting the homepage, near the Join button. Simply click on Navigate and then click Tools.

If you have any further questions or suggestions, please don't hesitate to reach out to us. We're here to assist you!